www.raanthai.co.uk is offered to you free of charge for your personal use and is subject to these terms and conditions. By using www.raanthai.co.uk you consent to be bound by the terms and conditions shown below
Please note that these terms and conditions do not affect your statutory rights.
Privacy & Cookies
This privacy policy explains how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described. These practices may be changed from time to time. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you follow links to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, including names, addresses, email and phone details to enable us to provide you with online shopping facilities from our web site and to enable us to deliver the products you buy.
Cookie/Tracking Technology
This site uses cookie and tracking technology to enable us to find out more about how the site is used in terms of the number of visitors we receive, the pages viewed and the software and devices used. Visitors to the site can not be identified personally using this data.
Distribution of Information
We do not share information with third parties unless we are required to do so by law.
Commitment to Data Security
Your personally identifiable information is kept secure at all times and is not shared without your consent.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: enquiries@raanthai.co.uk
By Phone: +44(0)151 608 0889
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Amendments
We may occasionally make changes to our terms and conditions. If this concerns you, you are advised to check the current terms and conditions prior to every purchase. If you continue to use www.raanthai.co.uk after the date of a change in our terms and conditions, your use of www.raanthai.co.uk indicates your agreement to be bound by said new terms and conditions.
Language
Whilst RaanThai offers Thai language translations to certain parts of this website for the convenience of many of our customers, we make no guarantee of the absolute accuracy of these transactions and, where any doubt may exist, the meaning of all information given in English will prevail.
Registration
To register to use www.RaanThai.co.uk you must be over 18 years of age, and must ensure that your details held by us are correct and complete at all times.
By agreeing to our terms and conditions and registering, you will automatically be signed up to receive information about our products or services. If you do not wish to receive such information, please unsubscribe from the link in our communications.
Password and Security of Your Account
When you register with www.RaanThai.co.uk you will be asked to create a password. You must keep this password secret and should not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting enquiries@raanthai.co.uk immediately
If we believe or have reason to believe that there has been a breach of your security or misuse of www.RaanThai.co.uk, we may require you to change your password or we may suspend your account at our discretion.
Refunds on Promotional/Clearance Items
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
Once we have taken the payment for your order and dispatched all the items, we are not able to offer refunds for any discounted items with limited or expired Best Before dates.
Copyright and Intellectual Property
The content of www.RaanThai.co.uk is protected by copyright, trademarks, and other intellectual property rights. You may retrieve and display the content of www.RaanThai.co.uk on a computer screen, store such content in electronic form on disk (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.raanthai.co.uk without written permission from Premium Thai Produce Ltd.
Online Availability
Although Premium Thai Produce Ltd strives to offer you the best service possible, Premium Thai Produce Ltd makes no promise that the services at www.RaanThai.co.uk will meet your requirements. Premium Thai Produce Ltd cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it via email to enquiries@raanthai.co.uk and we will correct the fault as soon as we reasonably can.
Your access to www.RaanThai.co.uk may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Premium Thai Produce Ltd will attempt to restore the service as soon as it reasonably can.
Right to Suspend or Cancel Your Registration
Premium Thai Produce Ltd may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these terms and conditions. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using www.RaanThai.co.uk.
Premium Thai Produce Ltd's Liability
www.RaanThai.co.uk is provided by Premium Thai Produce Ltd without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
www.RaanThai.co.uk may provide content from other Internet sites or resources, and while Premium Thai Produce Ltd tries to ensure that material included on www.RaanThai.co.uk is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Premium Thai Produce Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with www.RaanThai.co.uk. If Premium Thai Produce Ltd is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
- Incompatibility of www.RaanThai.co.uk with any of your equipment, software or telecommunications links.
- Technical problems including errors or interruptions of www.RaanThai.co.uk.
- Unsuitability, unreliability or inaccuracy of www.RaanThai.co.uk.
- Inadequacy of www.RaanThai.co.uk to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.RaanThai.co.uk.
Nothing in these terms and conditions shall exclude Premium Thai Produce Ltd's liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.
Third Party Websites
As a convenience to our customers, www.RaanThai.co.uk may include links to other web sites or material which are beyond its control. Premium Thai Produce Ltd is not responsible for this external content, or for any other site outside of www.RaanThai.co.uk.
Applicable Law
These terms and conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
International Use and Ordering
Premium Thai Produce Ltd makes no promise that materials on www.RaanThai.co.uk are appropriate or available for use in locations outside the United Kingdom, and accessing www.RaanThai.co.uk from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws and customs regulations. Please note that many ordered items, particularly food and beverages, dispatched to non-UK destinations may be subject to inspection and/or confiscation by Customs and Health departments, and that import duties and/or VAT may be levied on all goods cleared for entry. Note that the purchaser is solely responsible for the payment of any import charges imposed by the authorities in your country, and that Premium Thai Produce Ltd bears no responsibility for financial loss caused by the confiscation of items by non-UK government authorities.
Due to the length of time that goods dispatched to non-Mainland UK destinations (including Scottish Highlands) spend in transit, we do not recommend the ordering of perishable (chilled/frozen) goods to such areas, and the purchase of these items is at your own risk.
Expiry Date on Payment Card
Please ensure that the expiry date of your payment card is after the date you place your order. Payment is taken when your order is ready to be posted and in the event that the payment card has expired we will be unable to take payment and fulfill your order.
Prices
We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.
All prices shown on www.RaanThai.co.uk are to be seen as guide prices, and do not constitute an offer to sell. Formal formation of a contract and acceptance of your order only occurs once we dispatch your ordered goods from our store. Until we formally accept your order, placement of an order will constitute an offer to purchase.
Occasionally our suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the item at the new price. All prices include VAT where applicable.
Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines, should selected lines be unavailable, unless you request us not to do so. You can also select to have the item removed from your order if you do not wish to accept an alternative product.
Substituted lines will normally be of identical or higher value than the original item ordered. In cases where the replacement item is of differing value, you will be charged the lesser of the two prices. If it is impossible to substitute an item or items, we will remove the item(s) from the order and deduct the value from the total order cost accordingly.
Although we make the utmost effort to ensure complete accuracy when assembling your order, mistakes do occasionally happen. Should we mistakenly dispatch products which are completely different to those ordered, we will either offer a partial refund on the item(s) or, should that be unacceptable, will ask you to return the item(s) to us by the most economical method and, upon receipt in a resaleable condition, will make a full refund of both the original purchase price and the return postage cost to your payment card. We make no guarantee that we will be able to resend the original item ordered, this decision will be taken by in each case by Management and will be final.
Please note that we aim to dispatch your order within three working days of receipt. We may be able make alterations to your order only up to the point of dispatch.
Although we will always try to cater for your orders, an order of large quantities of a particular line or of items which are in bulky or fragile (e.g., glass) packaging can only be fulfilled at our discretion. We may therefore decide to omit some items in order to avoid the risk of either excess courier charges for oversized parcels, or the occurrence of in-transit breakage of a large number of glass items.
Acceptance & Contract
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.
www.RaanThai.co.uk is intended to be available for non-commercial and domestic use only. Whilst we guarantee that all items supplied will be fit for consumption upon delivery, Premium Thai Produce Ltd accepts absolutely no responsibility for items which the recipient deems unsuitable for resale (for example, cosmetic damage to packaging or a Best Before date considered too short).
Frozen products dispatched to Mainland UK destinations may be partly or fully thawed upon delivery next working day, particularly if a package contains a small quantity of frozen items. It is recommended that such products are consumed within 24 hours and not refrozen.
Payment
Please note that for online sales we take payment at the point of dispatch and not at the checkout stage.
Please be also aware that on some bank cards our initial check for sufficient funds, taken on receipt of your order, may appear like a payment on your statement. This is known as a 'Shadow Payment'. This amount is not taken by RaanThai, but taken by your bank and held, appearing like a transaction. We take one single payment on dispatch of your order and any amount held by your bank should be credited back to your account within a week. RaanThai's online system allows for only one payment to be taken. If you have further queries about this shadow payment, please contact your bank. RaanThai will not take any responsibility should any extra charged be applied to you by your bank as a result of your bank holding onto your 'Shadow Payment'.
Chargebacks
Please note that payment card chargebacks incur upon us a £20 fee from our merchant service provider. In the event that we take steps to reclaim payments charged back by customers, we will also seek to reclaim this £20 fee in addition to other applicable Costs.
Delivery
Any date or time period for delivery (e.g., 24hr) should be considered for guidance only (as delivery times are not guaranteed by the couriers), and not forming any part of a guarantee. Premium Thai Produce Ltd accepts no responsibility for loss or inconvenience caused as a result of delays in deliveries by us or our suppliers and are unable to refund delivery charges in cases of late/delayed delivery. Orders cancelled or deliveries refused due to late/delayed delivery will be treated as described in the Cancellation/Returns paragraphs below.
All products are sent by courier of our choice and, upon delivery of the goods, the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use however they may arise. Delivery will be made to the address specified by you on the completed order form. We reserve the right to charge for any extra carriage costs incurred should the incorrect address by entered on your order. Until dispatch of your order please contact us to amend or add any delivery details. www.RaanThai.co.uk and our couriers can only be responsible for delivery to addresses in the UK registered with Royal Mail. Delivery cannot be guaranteed to any addresses inputted which are not registered with Royal Mail. Parcels to non-UK destinations will be addressed exactly as on the customer order. Courier delivery drivers are often not as familiar with local addresses as postmen. If a delivery address is difficult to locate, extra directions should be included in the Delivery Instructions box during Checkout. Confirmation of dispatch and tracking details will be sent by email or text message to the recipient of the parcel, and the recipient should monitor the tracking information supplied on the courier's website and advise us if goods have still not been delivered 24 hours after the stated delivery time in the message. It is the recipient's responsibility to ensure that the parcel can be received or left in a safe location. Unsuccessful delivery attempts by UPS may result in packages being taken to a local UPS Access Point for customer collection. Packages will remain in the Access Point for seven days, after which they will be returned to us. Packages returned to us due to non-collection from an Access Point (for whatever reason) will be elligible for a refund of all non-perishable goods within, less a £10.00 return-to-sender charge, plus any applicable surcharges for packages dispatched to non-Mainland UK destinations. www.RaanThai.co.uk will not be liable for damage to, or deterioration of goods caused by unsuccessful delivery attempts by couriers. Packages returned to us by couriers after unsuccessful delivery attempts may each incur a £10.00 Return Delivery Charge, plus any applicable surcharges for packages dispatched to non-Mainland UK destinations.
During periods of extreme weather (snow, flooding etc.), or other major national/international disruptions, deliveries are likely to be (in some cases, severely) delayed. Delays may continue after conditions have returned to normal, due to backlogs at couriers' depots. During such periods we will place an advisory notice in a prominent position on our Homepage. Perishable (fresh/frozen) goods are ordered during such periods at customer's own risk.
Acceptance
You will inspect any products immediately upon receipt and you will be deemed to have accepted the products unless, during the period which commences on the day the contract between us comes into existence and ends on the expiry of fourteen days beginning on the day after delivery of the products, you notify us, in accordance with the provisions of the Cancellation paragraph below, that the products are rejected or that you wish to cancel. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection or cancellation at a later date. Any shortages, errors, damage or breakages MUST be reported within 24 hours. The packing of all orders is recorded by CCTV. Reports of errors, damage or breakage must be accompanied by photographs (one image per product), emailed to enquiries@RaanThai.co.uk. Your statutory customer rights are not affected.
Cancellation
You have the right to cancel your contract with us at any time during the period which commences on the day that we dispatch your goods and ends on the expiry of fourteen days beginning on the day after the date of delivery of the products. Please note that standard cancellation conditions will apply regardless of the reason for cancellation - this includes packages rejected at the time of delivery. Upon return of the goods to us, a refund of the purchase price of non-perishable goods will be made to the original payment card, less a Return Delivery Charge (see Returns below) if applicable, within seven days. Please note that perishable (fresh or frozen) goods are not refundable in the event of order cancellation.
Returns
If products are to be rejected or your order is to be cancelled pursuant to the Acceptance and Cancellation paragraphs above, you will comply with the returns procedure as set out in this Returns section. In such circumstances we will accept any returned products provided they are in a re-saleable condition. Please make sure that you contact us before returning/rejecting any item. Any item returned without our knowledge may not be refunded and may be subject to a Return Delivery Charge.
For goods dispatched but not yet delivered, or for goods to be rejected at the time of delivery you will contact us by telephone or email at the address or number (as the case may be), set out in the Contact Us section of this site, with details of your original order number. Refunds for goods returned in these circumstances will be subject to the cost of the Return Delivery Charge, that being £10.00 per package, plus applicable surcharges for returns originating from non-mainland UK areas.
Goods already delivered may be returned to us us via your local Post Office or your own courier. Please note that the items remain your property until we have received them. You are therefore responsible for your goods while they are in transit to us. For your own protection we recommend using a secure recorded delivery method. You are responsible for all return delivery charges. Upon receipt of non-perishable goods in a resalable condition, a full refund of the purchase price and an amount equal to our lowest delivery charge will be credited to your credit/debit card.
Faulty/damaged non-perishable products which are to be returned must be returned before the refund can be issued. When the return arrives back at our office it will be assessed, should it be concluded that the products are faulty/unfit for consumption, the return delivery charge and purchase cost will be refunded.
