Occasionally, items ordered become suddenly unavailable. When this occurs, we may either omit one or two items from the consignment, or substitute similar items of equal or higher quality at equal or lower price. No card transactions are processed until orders are dispatched, and we will automatically reduce your transaction amount if any goods are not sent or any cheaper products are substituted. We will never charge for more expensive items or increase your final payment amount without consulting you. If a large proportion of your order is unavailable, we will contact you by email or telephone.

Package contents must be examined immediately after receipt, and any shortages or breakages MUST be reported within 24 hours. The packing of all orders is recorded by CCTV. Reports of breakage must be accompanied by photographs, emailed to enquiries@raanthai.co.uk